General Terms
Goods remain the property of Suzie Marsh until all payments including VAT have been made.
We reserve the right to change any price at any time
Because of the craft nature of the goods the colour and finish of pieces may vary

Returns Policy
Items damaged in transit may be returned within seven days of despatch and we will either replace them or refund the cost. If the item is damaged we will take back the product and issue a refund or exchange, this will be minus our postage costs unless the item is damaged in transit. All products returned must be in perfect condition and resalable.
You should email us with the following information:
1. Your Name and address
2. Product number and/or product name
3. Reason for return

We will send you a return email with instructions on how, and where to send the package. Please remember that all returned products must be in the original condition with all-packing material. We will issue a refund for any items that meet these conditions minus our postage costs unless the item has been damaged in transit, then a full refund will be given.

We can only refund shipping costs if the return is approved as result of our error or damaged in transit. The customer remains responsible for return shipping charges, including all items shipped to you free of charge. (Actual receipts can be provided when necessary.)

Note: Please allow 7 business days from the time the item is returned to process a refund. Please note that credit card refunds may not appear on your statement until the following month.

Cancellation
Cancellations on orders that have already been despatched will be accepted and handled in the same manner as returns. Customer will be responsible for the shipping including rejected shipments.

Contacting us
We try to reply to all emails received within 48 hours, if for some reason you do not receive a reply to an email, please assume we have not received it and re-send.
enquiries@suziemarshsculpture.co.uk
Our telephone number for all enquiries is 01579 340730